Last updated: October 31, 2026

These Terms of Sale apply to every order placed on www.yanorahair.com, operated by YANORA HAIR LLC, 7901 4th St N, Saint Petersburg, FL 33702, United States (yanorahair@gmail.com). By placing an order, you accept these terms.

1. PRODUCTS

We sell wigs, hair bundles, extensions and hair accessories. We describe and photograph each product as accurately as possible. Small variations in color, length, density or texture may occur because of screen settings and the natural character of the hair; these are not defects.

2. ORDERS

Your order is confirmed when you receive our confirmation email. We may cancel an order in case of a pricing error, suspected fraud, or if a product is out of stock; you will then be fully refunded.

You may cancel your order free of charge within 12 hours of placing it, as long as it has not been shipped, by emailing yanorahair@gmail.com.

3. PRICES AND PAYMENT

Prices are shown in the currency selected on the Site. US prices do not include sales tax, which is added at checkout where applicable. Payment is taken when you place your order, through the secure methods offered at checkout. We may change prices at any time; the price that applies is the one shown when you order.

4. SHIPPING

• Shipping is free on all orders, to every country we deliver to.
• Processing time: 1 to 3 business days.
• Estimated delivery: 7 to 15 business days after shipping. These times are estimates; carrier or customs delays may occur.
• A tracking number is emailed to you when your order ships.
• Please check your shipping address before confirming. We are not responsible for parcels lost because of an incorrect address you provided.
• If your parcel has not arrived 30 days after shipping, contact us and we will open an investigation with the carrier, then ship a replacement or refund you.

5. CUSTOMS DUTIES AND TAXES

Some orders are shipped from outside the destination country. Import duties, taxes or customs fees charged by your country, if any, are your responsibility unless stated otherwise at checkout.

6. RETURNS AND REFUNDS

Wigs and hair extensions are personal-care products. For hygiene reasons, we do not accept returns or exchanges for change of mind, wrong size, or a style that does not suit you.

We will replace or refund your order if:
• the item arrived damaged or defective, or
• you received the wrong item (wrong product, color or length compared to your order).

How to make a claim: email yanorahair@gmail.com within 7 days of delivery with your order number and clear photos or a video of the item and its packaging. Do not wear, wash, cut, dye or style the item before contacting us, as this prevents us from assessing the issue.

Once your claim is approved, we will send you a replacement or a refund to your original payment method within 10 business days. We may ask you to return the item; in that case, we cover the return shipping.

7. CUSTOMERS IN THE EUROPEAN UNION AND THE UNITED KINGDOM

If you live in the EU or the UK, you have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Because of hygiene rules, this right does not apply to items whose protective seal or packaging has been opened after delivery.

To withdraw, email us your decision within 14 days. Return the item unused, in its original sealed packaging, within 14 days of your notice. Return shipping is at your cost. We will refund you, including the original shipping cost if any, within 14 days of receiving the item.

The legal guarantee of conformity also applies to you for defects that exist at delivery.

8. LIABILITY

We are not responsible for delays or failures caused by events beyond our control (carrier issues, customs, natural disasters, strikes). Our total liability for any order is limited to the amount you paid for it, except where the law does not allow such a limit.

Please follow care instructions and do a patch test with any product that touches your scalp. We are not responsible for damage caused by improper use, washing, coloring or heat styling.

9. CHARGEBACKS

If you have a problem with your order, please contact us first so we can solve it quickly. Opening a payment dispute without contacting us may delay your resolution.

10. GOVERNING LAW

These terms are governed by the laws of the State of Florida, USA. Any dispute will be brought before the courts of Pinellas County, Florida. If you are a consumer living outside the United States, you keep the protection of the mandatory laws of your country of residence, and EU consumers may also use the European Online Dispute Resolution platform.

11. CONTACT

Customer service: yanorahair@gmail.com — +1 646-639-1944. We reply within 2 business days.